Computer Tutorial

FTP Troubleshooting Tips

By carefully examining the log file of your FTP program, you can diagnose the exact errors and troubleshoot it. Many FTP download/upload errors are occurred due to the network outages, wrong login/password and server’s IP address and the incorrect routing of the FTP traffic. Sometimes FTP connectivity problems occur when your system is using antivirus program that have blocked the FTP ports or your system is behind firewall software or hardware.
The following tips will help you to resolve the most common FTP related issues.

• Make sure that you are using the exact login, password and the server’s IP address.
• Ping the FTP server by using this command ping ftp-server-name and see that you are getting the reply or not.
• Check the permissions and the directory structures.
• Check server permissions.
• Verify that your network router or a firewall program is not causing the problems.
• Verify that the connection port is correct.
• Try pinging the IP address of the server.
• Verify that your subnet mask is configured properly.
• Disable your antivirus and firewall programs to determine that if they are blocking the FTP access.
• Try again later.  The remote server may be temporarily down.
• If the problem still persists then configure another FTP program and try to connect with your FTP server.